We reply all our e-mails as soon as we can, we know that our customers want to receive the answers to their questions fast. Remember that we are at GMT+1 (our timezone is one hour more than in London). We think that never you'll be more than 8 hours without a reply, not bad, isn't it?
JBE Joier
http://store.yahoo.com/lladro
sales@jbjoier.com
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